FAQ

 

 

For the past fifteen years we have built our business by responding to the needs of our customers. Every potential circumstance cannot be accounted for in a policy statement. We value our customers and also expect people to take some degree of responsibility in their transactions. We will be eminently reasonable in resolving problems.

• Shipping charges are not refundable unless the return/exchange is the result of our error.
• Expect a refund within 7 to 14 days after we have received your return) in the same form of payment that was used for the purchase.
• If an exchange is indicated we will pay the ground shipping cost back to you, excluding international orders. International exchanges will reshipped at the original shipping costs.
• Please carefully package your return, ideally in the same carton that we used to ship it to you along with its packing materials. Enclose a copy of the sales receipt. We recommend that you use UPS or Insured Parcel Post from USPS. Ship via ground method, and insure your package. We cannot handle your return any quicker, so do not ship back using express shipping.
• Email us if you would like to discuss matters relating to your exchange.
• Be certain that you include instructions inside the parcel regarding your return or exchange.
• Ship the parcel to 7825 Eastern Ave  Silver Spring, Maryland 20901, USA.
• Returned merchandise from large quantity orders will be subject to a re-stocking charge. Wholesale/B2B purchases are final sales and not refundable. Special orders and embroidered apparel are final sales and are not refundable.